General Shipping Information
We offer FREE SHIPPING on all orders via economy ground shipping to anywhere in the continental USA (lower 48 states). Expedited or overnight shipping is available at an additional cost.
In most cases, your order should arrive within 5-10 business days. Orders placed on Saturday, Sunday, and Holidays are processed next business day.
Some products require additional production time and could take up to 3 weeks to arrive. Products with longer production times will have explanations in their product descriptions.
We will do our best to ensure your order will arrive when you need it. If you need your order by a specific date, please call our customer service department and they can advise you as to the best shipping method to ensure your order will arrive by the time you need it. Our customer service department can be reached by sending an email to firstname.lastname@example.org
Our economy and standard ground shipping method for deliveries within the lower 48 states is via USPS (United States Postal Service). Occasionally FedEx or UPS may be used depending on destination and weight of shipment.
After your order has been submitted, an order confirmation email is automatically sent which will contain a copy of your order. We suggest you retain a copy of this email, in case of a return or exchange. You can also print a copy of your order after the checkout process.
After your order has shipped, a shipping notification email with the carrier's tracking information will be sent. You can track the progress of your order on-line by visiting the carrier’s web site and keying in the tracking number provided.
Changes to orders or cancellations of orders will only be accepted up to 24 hours after an order has been submitted. Cancellations or changes to orders entered on weekends or holidays will be accepted up to 24 hours after next business day of order. For changes or cancellations, email our customer service center at email@example.com. In certain situations, a cancellation fee may apply.
Every day your order ships FREE on orders via economy ground shipping to anywhere in the continental USA (lower 48 states). Expedited or overnight shipping, if available for a particular purchase, will incur an additional fee.
International orders are shipped via United States Postal Service (USPS) priority mail with an estimated delivery of 6-15 business days (excluding holidays) after order has been processed depending on the destination. Packages shipped via USPS Priority Mail will be insured and can be tracked via the customs tracking number.
Canadian orders will incur flat rate shipping of $15 USD.
All other international orders are based on destination (within the country), size and weight of box. The total shipping rate is calculated and displayed during the checkout process and before you submit your order. At that time, you can choose to accept the shipping rate or abort your transaction. Once your order is submitted, you have accepted the shipping charge.
Duties, brokerage fees, and taxes for shipments delivered outside the continental USA are the responsibility of the customer.
Orders must be paid in US funds by international money order or credit card.
Shipping charges are non-refundable in the event of a return or exchange.
Unless you request that someone sign for your package, the carrier will leave the package at the delivery address with no delivery signature required. It is your responsibility to provide a safe address or to ensure that someone is available to sign for and retrieve the package. If you have a concern as to where the package may be left, we suggest you ship your package to an address where someone will be available to receive the package (i.e. a business address).
Yuliano cannot be responsible for any lost, damaged, or stolen packages which have been marked as "delivered" when tracked via the carrier's delivery tracking reference number. You must call the carrier directly and report the incident.
Any undeliverable packages will be re-shipped at standard shipping rate. If the package cannot be re-shipped, a $15.00 re-stocking fee plus shipping fees will be deducted from the refund.
If you have not received your order within 10 business days from the day it was shipped, please contact firstname.lastname@example.org. If the claim is not filed within 10 days, the carrier will assume no responsibility and a refund cannot be processed.
As Yuliano is located in New York State, we are required by law to charge New York orders appropriate state and local sales tax.